FAQ

frequently asked
questions

Simply reach out to us with your Project Form, and we’ll schedule a consultation to discuss your needs. From there, we’ll craft a custom plan and get the production process started.

You can book our services by contacting us through our website or by phone. Once details are confirmed, we’ll provide a deposit to secure your date. The remaining balance is typically due after the project is completed.

Pricing varies depending on the type of service, project complexity, and any additional requests. We encourage clients to contact us for a personalized quote based on their needs.

Yes, we provide tailored solutions to meet the unique needs of every project. Whether it’s a corporate video, event photography, or post-production work, we adapt our services to your vision and budget.

Yes, we offer drone photography and videography for stunning aerial shots. This service is perfect for real estate, outdoor events, and landscape-focused projects.

Yes, we offer live streaming services for events such as conferences, weddings, and other gatherings. Our team can set up multi-camera live streams with professional sound and video quality.

Yes, we are available for local and international travel depending on the project’s requirements. Travel fees will apply based on the location and logistics.

Project timelines vary based on the scope and complexity. After understanding your needs, we provide a clear schedule outlining each phase from production to final delivery, ensuring that everything runs efficiently and on time.

The turnaround time depends on the complexity of the project:

Photography : 3-7 business days.
Videography  : 7-14 business days for standard projects; larger productions may take longer.

We will provide a more specific timeframe after assessing your project.

  1. For any project you request, you will receive 3 amendments included in the service. Here’s how the flow of amendments works without involving editors;
     
    1. Lock Your Frame or Clips : Finalize your visual content to ensure clarity and focus.
    2. Lock Music or Effects : Confirm your audio or effect choices to maintain the desired atmosphere.
    3. Last but Not Least, Lock Your Color : Settle on your color grading for a cohesive look.

Note, any changes requiring a return to previous steps will incur additional charges.

  1. Upon project completion, you’ll receive high-quality deliverables based on the services provided.

    1. For photography, you’ll get high-resolution digital images in formats like JPEG or PNG, with optional printed materials such as photo books or framed prints upon request.
    2. For videography, you’ll receive fully edited video files in formats like MP4, MOV, or AVI, ready for digital distribution or upload, with optional physical copies on USB drives or DVDs.
    3. Post-production deliverables include final edited files with agreed revisions, delivered via secure cloud storage or physical media upon request.

TERMS & CONDITIONS

  1. By contacting circlesolution.my, you acknowledge and agree to all the terms contained on this website.
  2. Circlesolution.my reserves the right to discontinue business with individuals or companies who do not agree to any of these terms and conditions.
  1. Circlesolution.my reserves the right to change any terms, content, or prices on this website without prior notice.
  1. Circlesolution.my only deals with clients who provide complete documentation as required.
  1. Full payment or a deposit must be made after the account number is provided.
  2. If paying via bank transfer, payments must be made using IBT (Instant Transfer) and not IBG (Giro Transfer). If using GIRO, payment is only considered received once the transaction appears in the Circlesolution.my account. No exceptions will be made, even with proof of payment or receipts.
  3. Other forms of payment such as cheques, credit cards, purchase orders, or transactions involving credit must be discussed with Circlesolution.my in advance.
  1. Circlesolution.my operates a date reservation policy only with payment.
  2. To reserve a date,  depositt must be made within 1 hour after agreement, either by bank transfer or cash.
  3. Reservations without payment will not be accepted. Circlesolution.my reserves the right to allocate the date to other clients.
  1. Deposits made for date reservations under #Term 5 will not be refunded in case of cancellation.
  1. To ensure smooth transactions between the client and Circlesolution.my, as well as with other clients, late payments are not allowed.
  2. In case of unintended delays, please contact Circlesolution.my for a discussion.
  3. If a delay of 12 hours occurs without any response, Circlesolution.my reserves the right to withhold the final product until payment is settled upon discussion.
  1. All personal information is confidential, unless fraud or irresponsible behavior by the client occurs.
  2. If the client refuses to cooperate by providing the required information, Circlesolution.my reserves the right to decline the transaction without further notice.
  1. Circlesolution.my reserves the right to use personal information for claims or compensation purposes on platforms like Instagram, TikTok, or others.
  2. A warning will be given before blacklisting. Failure to cooperate will result in the client being added to the company’s blacklist.
  1. Services provided to repeat clients are considered to be in agreement with all the terms and conditions, including any changes made on the website.
  1. All procedures established by Circlesolution.my apply equally to individual and corporate clients and cannot be altered according to corporate procedures, especially regarding payment and date reservations.
  2. To expedite and simplify the booking process, Circlesolution.my does not provide quotations or invoices to clients before the completion of a brief form at Circlesolution.my/contact
  3. Receipts or invoices will only be provided upon request after payment is completed.
  4. If clients require a quotation or invoice before starting a project, please contact Circlesolution.my beforehand.
  1. For other inquiries and product usage advice, please contact us via e-mail circlesolutionteam@gmail.com or phone / WhatsApp +017-2935392 

circlesolutionteam@gmail.com

Kuala Lumpur, Malaysia